QUALITY ASSURANCE

It is our belief that a culture of continuous improvement is encouraged. It is only through consistent monitoring of standards and highlighting of weak areas and strengths in good practice that an environment of safe and effective practice will be fostered. As a result several processes of monitoring and quality assurance systems have been put into place.

1. Regulation 33 Visits

J&R Care arranges for an Independent person to visit their home on a monthly basis. A report is compiled and sent to The Director. The Director gives a copy of the report to the Registered Manager and an accompanying action plan including what needs to be completed. The Registered Manager then allocates the specific tasks to specific members of staff for completion before the next visit.

The Independent person usually stays for at least three hours. The Director also sends a copy of this report to Ofsted. The person undertaking the visits may undertake specific checks and have access to what records s/he sees fit. This also focus on particular themes or issues including the following:

• Meet and talk to children and staff of the home to ascertain their views, comments and any complaints about the running of the home.
• Read the Daily Log, records of Restraints, Incidents, reports of Notifiable events.
• Read the records of Comments, Representations and Complaints and (Child Protection Referrals), commenting on the frequency and type made and whether they appear to have been dealt with adequately.
• Read and comment on the record of Children's and Staff Meetings, or other methods used by the manager to consult the children and staff, held in the home. The person also checks that staff supervision has taken place as required.
• Check on the physical condition and decoration of the home, including the children's bedrooms

2. Regulation 34

The Registered Manager ensures that systems are in place to monitor the performance of the home against its Statement of Purpose, and for regular reviewing of the Statement, along with the Director and the registered provider ensures that performance is monitored in accordance with the Children's Homes Regulations (England) 2001.

The Registered Manager monitors and signs the home's records at least once a month, to identify any patterns or issues requiring action. They will take action to improve or adjust provisions where necessary. A monthly report is sent to the Director. 

3. Annual Review

On an annual basis, the Registered Manager and Director undertake a review of the performance of the home and quality of care provided; they also review the Home's Statement of Purpose, identifying any planned changes in the operation or resources of the home, or confirming the continuation of the home's current operation and resourcing. 

4. Procedures/Policies

It is the responsibility of the Directors to ensure that all procedures/policies and paperwork used by J&R Care are in line with current legislation and to this end they are reviewed and amended accordingly at the onset of new legislation. In addition an annual review is conducted to ensure the effectiveness of all recording systems. 

5. Feedback from Children

It is the responsibility of the registered managers and Directors to ensure that children in our care have an opportunity to “have a voice” in their care and the functioning of the home. Where possible their suggestions and comments will be acted upon.

Children are encouraged through residents meetings and key work sessions to develop an awareness of their rights and responsibilities. Children are given an opportunity to voice and record their views following incidents in the home such as restraints, detailed events, absconding, sanctions and rewards.

Residents meeting and key work sessions are held weekly and monitored by the registered manager and in regulation inspections. Children’s views on their placement are sought at review and during inspections. In addition children are made aware at all times of the options open to them in terms of independent visitors and complaints processors.

The Director meets regularly and develops good relationships with all children within the home and includes them in reviews of policies that affect them. 

6. Staff concerns process

A staff concerns process is in practise and ensures the implementation of a whistle blowing procedure. All staff are made aware of this process in their induction and are given the opportunity to raise concerns and issues with the management, senior management or Directors. Staff are also made aware of their rights to contact Ofsted and given details of how to do so.

7. Staff Appraisals

All staff have annual appraisals which are conducted by The Director and Registered Manager.

8. Supervision

All staff recieve regular supervision

It is the aim of J&R Care Ltd to continue to develop and implement quality assurance systems, which are effective and enable the staff to demonstrate good practice and evidence the welfare of the children in our care is at the forefront of their working environment. Thus this list is not exhaustive and will continue to grow and develop in line with the company development.

STATISTICS

Below is a copy of two different young people’s statistics comparing two periods of their stay with us. The pink line represents the first period looked at and the blue is the second period looked at which shows tremendous improvements in their behaviour and the positive outcomes being achieved. All social workers receive in addition to regular updates, statistics with regards to any young person placed with us.